Terms & Conditions

Ordering

You can order online, by telephone or by post.

You will receive a confirmation email from us once we have received your online order. This is an acknowledgement that your order has been received and does not guarantee that your order can be fulfilled. Should we not be able to meet your order we will contact you at the earliest opportunity within 24 hours. Once this has been sent, whether it is received or not by your computer, a contract will be formed between Loving that Gift and yourselves. This contract means that Loving that Gift will endeavour to supply you with your order. Once goods are ready for dispatch you will receive another email indicating this, at which point the supply of your order is guaranteed.

To place an order by telephone please ring 01423 701142 between 10am and 5pm Tuesday to Saturday (except Bank Holidays).

Please note we do not take card payments over the telephone. This is for your security, so that you do not need to disclose your full card details. All telephone orders must be paid by cheque. Goods will be dispatched once the cheque has been cleared.

Postal orders must be accompanied by an order form which can be downloaded from the ordering section of the website or by clicking on the link shown below:

Loving that Gift Order Form (Microsoft Word Format)

You can cancel your order at any time, by email at info@lovingthatgift.com or by telephone on 01423 701142

If you have any queries about ordering your gifts please email us at info@lovingthatgift.com or telephone us on 01423 701142

Payment

The following cards are accepted

• Mastercard
• Solo
• Maestro/Switch
• Delta
• Visa and Visa debit

Please note that we do not accept American Express.

Online payment is handled by a secure gateway to our online payment gateway at HSBC bank. Alternatively you may pay by cheque. Please make cheques payable to Loving that Gift, with your cheque guarantee card number and expiry date written clearly on the back.

Cheques should be posted to:

Loving that Gift
25 Montpellier Parade
Harrogate
North Yorkshire
HG1 2TG

Goods will not be dispatched until cheques have been cleared. As this may take up to 3 working days from the time we receive your cheque your delivery time may be delayed. Credit and debit card payments are not processed until your order is dispatched.

A contract will exist between Loving that Gift and the customer once payment has been received and the goods dispatched, at which point ownership of the goods passes to the customer.

Delivery

Our delivery services, charges and times are outlined here

Returns, Refunds & Faulty Goods

We offer a no quibble refund on non-personalised items. Details are outlined here

Product Descriptions

Product descriptions and pictures are as accurate as possible. Personalised goods may vary slightly from the photographs due to their unique manufacturing processes and availability of materials.

Occasionally products may be out of stock, and whilst we will make every effort to identify this on the product page. If however, this occurs simultaneously to your order, we will inform you at the earliest opportunity and advice you about the timing for items to become in stock again. A refund will be given if this time is unsuitable for your needs.

We may alter or withdraw any product or part of this website at any time.